At this time this incident is resolved and all services are operational. Thank you for your patience during the disruption of the Kayako Service.
Posted Jan 21, 2022 - 07:34 UTC
Monitoring
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
Posted Jan 18, 2022 - 02:47 UTC
Update
We have determined the root cause of the issue and are now working on a fix. We will keep you apprised as we work towards restoring the service to normal.
Posted Jan 18, 2022 - 02:46 UTC
Identified
We have determined the root cause of the issue and are now working on a fix. We will keep you apprised as we work towards restoring the service to normal.
Posted Jan 18, 2022 - 02:30 UTC
Investigating
We are currently experiencing an issue.
Our team is working to identify the root cause and implement a solution.
We will provide additional updates as we progress.
Posted Jan 18, 2022 - 02:25 UTC
This incident affected: Kayako (Kayako Classic On Demand).